Michelle Belgrave is currently the Customs and Trade Compliance Director DHL Express Caribbean and has been with the company 20 years where she oversees the operations of 31 countries and territories to ensure Customs compliance and drive operational efficiency through the implementation of global SOPsMs Belgrave has made a significant contribution towards achieving meaningful trade facilitation and Customs reforms throughout the Caribbean. She has a longstanding reputation as a business leader and global trade and customs professional. In her different leadership roles, she has worked collaboratively with government authorities, business associations, and international organizations, identifying key areas of opportunity to improve the business environment, sharing best practices, and representing the express industry in international fora, including as Lead Representative of the express industry at the Conference of Latin American & Caribbean Express Companies (CLADEC).Michelle holds an associate degree in business administration well as a Certificate in Customs Law from the Centre for Customs & Excise Studies, University of Canberra. Having a passion for music, Michelle completed elevated levels in theory from Oxford University and enjoys playing the violin, piano and Trombone in her spare time.